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Proctorio Exam Help
Expert support for Proctorio-proctored exams, from technical troubleshooting to full exam completion
Quick Answer
Yes, we help with Proctorio-proctored exams. Proctorio is a fully automated AI proctoring tool. There are no live humans watching. It monitors your webcam, microphone, screen, and browser activity, then generates a suspicion score for your instructor to review afterward. Because the system is automated, normal behaviors like looking at your keyboard or adjusting your position can get flagged the same as anything else.
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Why Students Trust Us
- A/B Grade Guarantee: 100% money back if we miss it
- Proctorio Experience: years completing exams under automated monitoring
- Every Subject: math, science, business, and humanities
- Technical Support: we can help troubleshoot setup issues too
- 100% Confidential: real humans, not AI
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Table of Contents
Why Proctorio Exams Feel Stressful
Proctorio creates a specific kind of anxiety: being evaluated by software that can’t understand context. Here’s what makes it different from other proctoring tools:
You’re Scored by an Algorithm
Proctorio’s AI generates a suspicion score based on flagged behaviors, but it can’t tell the difference between looking at your keyboard while typing and looking away for another reason. Both register as the same kind of flag.
No One to Explain To
With live proctoring, you can explain yourself in the moment. With Proctorio, flags get logged silently and your instructor reviews them later, often without the context that would explain a dog barking or a notification popping up.
You Can’t See Your Score
There’s no way to check whether you’re at low, medium, or high suspicion during the exam. That uncertainty creates background anxiety that can affect performance even when you have nothing to worry about.
Technical Glitches Are Common
Proctorio’s Chrome extension can conflict with other extensions, crash mid-exam, or fail to detect a webcam. These issues land on you to solve while the exam clock keeps running.
How Proctorio Works
Proctorio is a Chrome extension that monitors your exam session. Instructors choose which monitoring features to turn on for a given exam:
| Monitoring Feature | What It Does |
|---|---|
| Webcam Recording | Records video of your face and immediate environment |
| Screen Recording | Records everything visible on your screen |
| Microphone Recording | Records audio from your environment |
| Browser Lockdown | Blocks other tabs, websites, and applications during the exam |
| Eye and Head Tracking | Monitors gaze direction and flags unusual head movement |
| Room Scan | Requires showing your testing environment before starting |
| ID Verification | Requires showing government ID before the exam starts |
Key difference from other proctoring tools: Proctorio is fully automated. No live proctor watches during the exam. The AI handles monitoring in real time, and your instructor reviews flagged moments afterward.
Understanding the Suspicion Score
Proctorio’s most distinctive feature is its suspicion score: an AI-generated rating of how unusual your exam session appeared relative to other students taking the same exam.
How the suspicion score works
- Accumulates flags. Every behavior the system treats as unusual adds to the score.
- Compares to averages. Your session is measured against how other students behaved on the same exam.
- Color-coded. Sessions are marked green (low), yellow (medium), or red (high) suspicion.
- Instructor filtering. Instructors can choose to review only high-suspicion recordings.
- Not determinative. A high score doesn’t automatically mean anything went wrong. Instructors make the final judgment after reviewing the footage.
The part that creates the most anxiety: you can’t see your own score during the exam. Ordinary behaviors like adjusting your posture or glancing at scratch paper can add flags without you knowing it, which is exactly why understanding what the system actually measures helps take some of the uncertainty out of test day.
What Proctorio Flags, and Why It’s Often Nothing
Proctorio’s AI flags behaviors based on patterns, not context. Knowing what triggers a flag, and how often there’s an innocent explanation, can make the exam feel less like a minefield:
| Behavior | Common Innocent Explanation |
|---|---|
| Eyes leaving the screen | Thinking, looking at the keyboard, or reading scratch paper |
| Face not detected | Poor lighting, face angle, or webcam quality |
| Audio detected | Reading aloud, background noise, HVAC, pets, or traffic |
| Multiple faces detected | Family walking past, photos in the background, or reflections |
| Tab or window switching | A system notification or an accidental click |
| Unusual head movement | Stretching, adjusting position, or thinking |
An exam with several of these innocent flags can still add up to a high suspicion score that your instructor has to review. That’s a limitation of automated monitoring, not a reflection of anything you did wrong.
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Common Proctorio Technical Issues
Proctorio’s Chrome extension is known for technical hiccups. Here’s how to solve the most common ones before they cost you exam time:
| Issue | Likely Cause | Fix |
|---|---|---|
| Extension won’t load | Chrome is outdated or another extension is conflicting | Update Chrome, disable other extensions, reinstall Proctorio |
| Webcam not detected | Permissions or a driver issue | Check Chrome camera permissions, update webcam drivers, restart the browser |
| Microphone error | Wrong input device or blocked permissions | Set the correct default microphone in system settings, grant Chrome permissions |
| Exam won’t start | An active VPN or antivirus software is interfering | Disconnect the VPN, temporarily disable antivirus, whitelist Proctorio |
| Freezing or crashing mid-exam | Memory issues or background processes | Close other applications, restart your computer beforehand, ensure adequate RAM |
| Screen goes black | A GPU or display driver conflict | Update graphics drivers, disable hardware acceleration in Chrome |
| Room scan fails | The webcam can’t pan, or lighting is poor | Use an external webcam if possible, improve room lighting, move slowly during the scan |
Subjects We Cover on Proctorio
We handle both the technical setup and the exam content itself. Our experts cover all major subject areas:
| Category | Subjects |
|---|---|
| Mathematics | Algebra, Calculus, Statistics, Precalculus, Trigonometry, Linear Algebra |
| Sciences | Chemistry, Physics, Biology, Anatomy, Organic Chemistry |
| Business | Accounting, Economics, Finance, Business Statistics, Marketing |
| Computer Science | Programming, Data Structures, Databases, Networking |
| Humanities | History, Psychology, Sociology, English, Philosophy |
Don’t see your subject? Contact us. We likely cover it.
Why Choose Us for Proctorio Exams
We’ve Worked With Proctorio Before
Automated-only proctoring works differently than live proctoring. Our experts have completed exams under Proctorio’s monitoring and know what to expect from the setup process and the exam flow.
Subject Matter Expertise
Getting through the proctoring setup is only half the job. You need to actually answer the exam correctly. Our experts cover everything from math and science to business and humanities.
A/B Grade Guarantee
We guarantee an A or B on your Proctorio exam, or your money back. Learn more about our guarantee.
Same-Day Availability
Exam tomorrow? We regularly handle urgent requests. More notice is always better, but we specialize in helping students under time pressure.
How It Works
Share Exam Details
Subject, date, time, and which monitoring features are enabled, if you know.
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Expert Assignment
We match you with an expert in your subject who has experience with Proctorio exams.
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Frequently Asked Questions
Does Proctorio record your screen?
Yes. Proctorio can record your screen, webcam, microphone, and browser activity, depending on which settings your instructor enables. The recording is analyzed by AI to generate a suspicion score that instructors review after the exam.
Can Proctorio detect phones?
Proctorio doesn’t detect phones directly the way some other platforms do. However, its webcam recording captures your environment, and the AI flags moments where your eyes leave the screen or you appear to be looking off-camera. An instructor reviewing footage afterward can see anything visible in frame.
What is Proctorio’s suspicion score?
Proctorio’s AI generates a suspicion score for each exam session based on flagged behaviors. Higher scores mean more flagged moments. Instructors can filter recordings to review only high-suspicion sessions. The score itself doesn’t determine whether anything went wrong; instructors make that judgment after reviewing the footage.
Does Proctorio have live proctors?
No. Proctorio is fully automated. There are no live proctors watching during your exam. The AI monitors your session and generates flags for your instructor to review afterward. This is different from Honorlock or ProctorU, which can involve live intervention.
Why does Proctorio keep crashing or not loading?
Common causes include browser extension conflicts, an outdated Chrome version, VPN interference, antivirus software blocking the extension, or missing permissions. Try disabling other extensions, updating Chrome, turning off any VPN, and confirming Proctorio has camera and microphone permissions.
Can Proctorio see my browsing history?
Proctorio only monitors activity during the exam itself. It cannot access your browsing history from before or after the test. During the exam, it can block access to other tabs and websites. Once the exam ends, monitoring stops.
What browsers work with Proctorio?
Proctorio requires Google Chrome with the Proctorio extension installed. It does not work with Firefox, Safari, Edge, or other browsers, and Chrome needs to be updated to a recent version for compatibility.
Do you guarantee grades on Proctorio exams?
Yes. We guarantee an A or B on your Proctorio-proctored exam, or your money back. Our experts are subject-matter specialists who are also familiar with how Proctorio’s setup and monitoring process works, so exam day itself doesn’t add unnecessary friction. Learn more about our guarantee.
Ready for Your Proctorio Exam?
Get expert help with the subject matter and the setup. Get your free quote. Most students hear back within hours.
Or email: info@finishmymathclass.com
Related Resources
- Proctored Exam Hub: full overview of proctoring platforms we support
- Honorlock Help: exams with live proctor review
- Respondus Help: browser lockdown exams
- ProctorU Help: live and automated proctoring options
- Examity Help: platform-specific exam support